These account closure terms explain how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates/. The purpose is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Affiliate Account Closure and Commission Effect
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I need that all due diligence and tax information is complete. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically cancel commissions that have already accumulated under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, focus.de I may withhold unpaid commissions where the breach caused loss or regulatory exposure.
Extent of These Account Closure Terms
These terms govern Spinjoys Casino accounts belonging to users who have a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements might be relevant. The scope covers closures made by you, closures I carry out for compliance or security reasons, and closures that follow a regulatory instruction. They work alongside my general terms and applicable law.
I may update these closure terms from time to time, but changes do not alter a closure request already in progress unless the law mandates it. If any condition is unclear, seek independent advice before making a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Regulatory Closure and Mandatory Actions
I might need to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I might act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Validation Steps Prior to Account Closure
Before I finish a closure, I may ask you to submit a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this fulfils my obligation to maintain accurate records and block unauthorised access. I will not process a closure if the identity information you gave earlier conflicts with the request.
Submit documents through the secure upload link I share. I do not ask you to email sensitive files by unencrypted email. The verification step may add a short delay, but it is essential to protect your funds and my platform. I store verification records according to the retention rules described later in these terms.
Data Retention After Account Termination
After your account is terminated, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering duties. For Germany users, retention periods comply with applicable legal requirements and my internal schedule. I control access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may maintain records of the closure decision, the reason code, and communication with you. This enables me show the closure was processed correctly. You may file a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention requirement.
Requirements for Account Closure by Germany Users
You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need verification that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Unpaid Balances and Cashout Rights
A voluntary closure does not remove your right to request real-money funds not subject to a lawful restriction. After I close the account, I will calculate the withdrawable balance and transfer it to a payment method that meets my verification checks. Germany users should confirm the payment method matches the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I carry out required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you have any amount to Spinjoys Casino, I may deduct that debt before sending back the remaining balance.
Reopening and Post-Close Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. Übersicht I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not seek to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
Voluntary Account Closure Steps
To shut down your account by choice, send a formal request through the contact details provided in my help centre. I require you to indicate your registered email address and the purpose for closure so I can manage the request effectively. I may request a final identity confirmation before carrying out the closure. My support team will confirm the request and give you a reference number.
After I obtain a complete request, I typically complete voluntary closure within five business days. If additional documents are required, the timeframe may stretch. Do not open or access a new account during this timeframe because doing so can slow down the closure. I will send a acknowledgment email when the account has been shut down and no additional play is allowed.
